FAQ
✨1. What materials do you use for your jewelry?
All our pieces are made from high-quality stainless steel, plated with triple-layer 18K gold, and adorned with premium cubic zirconia stones. They are waterproof, tarnish-resistant, and hypoallergenic, making them perfect for everyday wear.
💧2. Are your pieces waterproof?
Yes! Our jewelry is designed to be waterproof and sweat-resistant, so you can wear them daily with confidence.
🎁 3. Do you offer gift packaging?
Yes! All orders come in our elegant Maison Klara signature packaging, ready to gift.
If your order is a gift, simply reply to the confirmation email after checkout and let us know. We’ll wrap your item in a special gift-ready package with extra care.
📦 4. What are your processing and shipping times?
Orders are processed within 1 to 3 business days.
Shipping times depend on the delivery method you select:
-
Within Canada:
• Express Shipping usually takes 1 to 3 business days
• Standard Shipping may take 3 to 5 business days -
International Orders: Delivery typically takes 3 to 8 business days, depending on your location and customs processing.
You’ll receive a tracking number once your order ships, so you can follow its journey.
📍 5. Do you offer local pickup?
Yes! Local pickup is available in Repentigny, Quebec.
In some cases, Maison Klara may agree to meet with the customer in Montreal or surrounding areas for a public pickup.
Once your order is confirmed, please contact us at least 24 hours in advance to schedule your pickup time.
There’s no deadline — you can pick up your order whenever it’s convenient for you.
💳 6. What payment methods do you accept?
We accept credit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment options through our platform.
🔁 7. What is your return policy?
Due to hygiene reasons, we only accept returns if the item is unworn, with original packaging intact, or if it arrives damaged or defective.
For full details, please visit our Return Policy section
💌 8. How can I contact you?
You can reach us through the contact form at the bottom of our website or by email at maisonn.klara@gmail.com. We typically respond within 24 business hours.
📲 9. How can I stay updated with new collections and promotions?
Follow us on Instagram, TikTok, Facebook and Threads @maison.klara for daily inspiration, and subscribe to our newsletter to be the first to know about new arrivals, exclusive offers, and special events.
🔒 10. Is my personal information secure?
Absolutely. Your privacy is our priority. All transactions are secured through Shopify, and your data is never shared.
🔄 11. Can I modify or cancel my order after placing it?
Orders are processed quickly, but please contact us as soon as possible for any changes or cancellations. We’ll do our best to assist you.
🎥 12. Do you provide videos or lifestyle photos of the jewelry?
Yes, we regularly share visual content on our social media to help you see our pieces in real life.
📅 13. How often do you restock sold-out items?
Restocking depends on demand and supply. Subscribe to our newsletter or enable notifications on product pages to be alerted when an item is back.
🛡 14. What if I lose a part of my jewelry, like an earring back or clasp?
Contact us, and we’ll see if we can provide a replacement part or suggest a repair solution.
🔍 15. How do I know if a piece suits my style?
We provide detailed product descriptions and multiple photos. Follow us on social media for styling inspiration and customer photos.
✨ 16. Can I find your jewelry in physical stores?
Currently, Maison Klara is exclusively online, allowing us to offer unique designs directly to you without retail markups.
🕒 17. What is your customer service availability?
Our team is available Monday to Friday, 9 AM to 6 PM (EST). We aim to respond within 24 business hours.
💬 18. Can I leave reviews or share photos of my Maison Klara jewelry?
Absolutely! We love seeing how you style your jewelry—tag us on social media or leave reviews on our product pages.
🛍️ 19. Do you offer gift cards?
Yes, we do offer gift cards—perfect for letting your loved ones choose their favorite Maison Klara pieces. Gift cards are available for purchase directly on our website.
📅 20. How often do you launch new collections?
We release new collections seasonally and sometimes surprise-drop exclusive pieces.
If you have any personal questions that aren’t covered here, please don’t hesitate to email us at maisonn.klara@gmail.com — it’s always a pleasure to serve you!